Working for clients

With an agency, the account is in your client’s name. You work in it by invitation. This page says what that means in practice.

The order is fixed

An invitation hangs off a measurement server, not off an account. One way of working follows from that, and it is the reverse of what most agencies are used to:

1. your client creates the account and sets up one measurement server;
2. your client invites you onto that server;
3. you do the rest — measurement address, DNS, checking that it measures.

So you cannot set everything up first and hand it over afterwards. That is the price of the model, and it is also exactly why you front nothing and nothing keeps running once the client leaves.

Two roles

On a measurement server you can be an administrator or a reader.

An administrator does everything there is to do with the measurement server: add addresses, check DNS, read the traffic log, switch on power-ups. A reader looks without changing anything — useful for someone at your client who only wants to see the numbers.

Owner is not a role that can be handed out. It belongs to the account, and therefore to whoever pays.

What you cannot reach

Two things belong to your client and only to your client:

• the invoices;
• the plan — you cannot change it.

That is not a restriction imposed on you. It is the same arrangement that means no amount ever lands on your account.

The user limit counts at your client

The number of users belongs to your client’s account: three on Starter, ten on Pro, unlimited on Business. Your colleagues count towards it. Put a client on Starter with three people from your agency and that limit is full straight away.

The limit is enforced at the moment of inviting, not on accepting. An invitation that cannot be redeemed should not be sendable.